Frequently Asked Questions

Yes. Please complete your digital check-in on your own phone before you arrive. If you don’t, you can complete it on arrival to receive your codes to enter the building.

Our front desk is virtual, but hosts are on site to greet you and help with any questions. Check-in is done before you arrive, on your own device.

Check-in is at 4 PM and check-out is at 11 AM.

Early check-in and late check-out depend on availability and may come with a small fee. Please contact Guest Services before arrival or during your stay to check availability.

Hosts are on site until the evening, and security staff patrol the buildings periodically. Our Guest Services Team is available by phone and text.

Guests must be 21 or older to check in. ID and credit card verification are required.

We offer both refundable and non-refundable rates. Please check your booking confirmation for the terms of your reservation.

Yes, there are luggage storage lockers on site.

We suggest shipping packages to one of the pick-up centers in Miami Beach.

We offer rooms with one or two beds, and suites.

Yes, subject to availability.

Yes, well-behaved dogs are welcome.

Cribs are available on request, subject to availability. Rollaway beds are not available because of room layout and fire safety rules.

For sustainability, full housekeeping is done before check-in. For stays under one week there is no daily cleaning, but we are happy to bring fresh towels and amenities on request.

Yes, complimentary high-speed Wi-Fi is available in all rooms and public areas.

Yes, every room has individual climate control with both A/C and heating.

Yes, every room has a fridge.

No, but takeout is available.

Yes. Honey’s on Collins, our bar and restaurant, is open seven days a week.

Breakfast is not included, but you can book a breakfast package.

Yes, there is an outdoor pool. Beach chairs on Miami Beach are complimentary as part of your stay; beach umbrellas are available from a beach services provider for an extra fee.

Yes, there is a fitness center on site, and Muscle Beach is a short walk away.

There is no spa on site, but our team is happy to recommend options nearby.

No, but there is public parking and several garages nearby.

No, but nearby parking garages may offer EV charging.

By car: Miami International Airport (MIA) about 20 minutes, Downtown Miami / Brickell 15–20 minutes, Wynwood Arts District 20–25 minutes, PortMiami (cruise terminal) 15–20 minutes, Bal Harbour Shops 20 minutes, Design District 25 minutes.

The hotel does not run a shuttle, but several transportation services are available.

Yes, Uber, Lyft and local taxis are easy to find throughout Miami Beach.

Yes: the free South Beach Trolley (every 20–30 minutes), Miami-Dade bus routes to Downtown and Brickell, Citi Bike stations around South Beach, and taxi stands within one or two blocks.

The beach is one block from the hotel.

Yes. The hotel is steps from many restaurants and cafés on Collins Avenue and Ocean Drive. Ask our Guest Services Team for local favorites.

No. Smoking and vaping are not allowed anywhere on site, including guest rooms and public areas.